Workflow Builder

Workflow drives the human process behind processing a mortgage application. The Workflow Builder Tool supports design, creation and maintenance of all workflow activity within the system.

Workflow Builder has a set of core services that sit behind the scenes in a DPR solution and orchestrate the allocation and progression of human activities as a case moves through the system.

DPR's workflow components provide:

• Assignment of work based on role, workload, case characteristics or other factors
• Automatic escalation of work based on SLAs or other measures
• Team work management tools provide comprehensive insight into current commitments and allow easy re-assignment of work
• Advanced operations including merging of logically related tasks (eg collect two payments from a single applicant)
• Workflow Builder Tool is used to design and maintain workflow activities
• Tasks allocated based on case mandate levels
• Full Task view management and configuration tailored to user's own preferences and role
• Team supervisors can manage task workload in real time
• Workflow architecture is based on a modern Events model and Activity designer concept
• Workflow can be fully integrated into any third part solution as part of the overall processing of the case e.g. workflow process and tasks to support entry of data into a third party servicing solution that is not fully integrated
• Automated workflow process support with no human intervention