Savings

DPR’s savings origination and servicing solution provides retail banks, building societies and online providers with a flexible, secure and proven platform for originating and servicing all types of cash deposit accounts, including fixed term bonds, instant access accounts, ISAs, child savings and corporate accounts.

Products

  • Instant access
  • Fixed Term Bonds
  • Notice Accounts
  • Tiered and Passport Accounts
  • Child accounts
  • Corporate, club and society accounts
  • Bonuses and penalties
  • ISA and Child ISA
  • Ability to designate certain products as being available only through certain channels

Distribution

  • Full support for online, postal and branch based accounts
  • Fine grained control of product by channel
  • Distribution quotas per product/channel with depletion alerts and automated staged product withdrawal
  • Can operate multiple provider brands from a single implementation, each with its own products, rules, templates and process flows
  • Ability to report on product performance over time by distribution channel and other attributes

Origination

  • Tailored web portal for online account applications, calculators and goals planner
  • Straight through process for qualifying applications
  • Ability for the customer to register for online banking as part of the application process
  • Fast track application process for existing customers via online banking
  • Integrated card payment option for collecting funding deposit
  • ID and fraud checks via any of the main credit reference agencies 
  • Automatically generate tasks and checklist items for cases requiring proof of ID 
  • Automatic production of correspondence and documentation
  • Process for verifying tax status
  • Fully compliant processes for R85, FATCA and FSCS 
  • Direct integration with DPR and other account servicing platforms for creation of customer/account records on completion
  • Data warehouse for operational and regulatory reporting

Servicing

  • Maintain balances and transactions for all accounts
  • Daily calculation and posting of interest, deduction of tax and processing of inbound and outbound payments and transfers
  • Daily extract of all monetary movements and accruals to General Ledger
  • Single customer view showing overall exposure across accounts and product categories
  • Library of business process wizards for handling all types of customer and account processes
  • Maturity process for fixed term accounts, including producing correspondence and implementing default actions unless instructed otherwise (e.g. transition to instant access account)
  • Full online banking portal for PC and smartphone, allowing customers to view balances and transactions, make payments and transfers (one-off or recurring), download documents and apply for additional products

Process Efficiency

  • The workflow engine automates common tasks, reducing the amount of manual handling required to process pipeline applications and manage account servicing processes
  • Where manual activity is required, the system automatically assigns the correct priority and allocates the task to an appropriate role, allowing lower skilled staff to use the system in a controlled and productive manner
  • Direct integration with ID and fraud checking services and payment service providers which ensures information is exchanged accurately, quickly and without manual re-keying
  • Task performance against deadlines and SLAs is proactively monitored and escalated if needed
  • The data warehouse provides management insight into operational bottlenecks, resource utilisation and other metrics
 

Business Benefits

The DPR platform helps organisations large and small to optimise their origination and servicing operations, driving down costs and ensuring that they make best use of available resources. DPR’s powerful workflow engine automates common tasks; integration gateways enable seamless exchange of information with a library of industry-standard service providers and our smart task management technology brings control and insight into manual processing.

In a competitive and rapidly changing market, providers must be able to react rapidly to changing needs and circumstances. DPR’s suite of graphical configuration tools brings new levels of customisation and control to the business, shortening development times and enabling business analysts to directly maintain and test complex business functionality without programming.

DPR’s modular, service-oriented architecture is robust, secure and easy to manage and is designed to scale seamlessly across physical, virtual or cloud-based implementations for organisations of any size. Comprehensive telemetry provides real-time insight into system health and resource utilisation, and additional system capacity can be easily provisioned by adding additional storage and service nodes as required.

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Business Rules Builder

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Work Flow Builder

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Summary Dashboard